---
description: This guide will help you understand how our moderation works in BloxNShop.
---

# 2 | Moderation Guide

## Game Moderation

Moderation in [any of our games on Roblox](https://www.roblox.com/communities/33854030/BloxNShop-Limited#!/about).

## **Definitions**

* **Informal warning:** Notify the user to stop their behavior, or they will receive a formal warning.
* **Formal warning:** Warning with the `:warn [user] [reason]` command in Roblox.

All staff members (Trainee Store Colleague above), have the authority to issue warnings to customers who violate the game moderation rules. Only Management or above have the authority to server ban a user after they have received three warnings.

If a user receives three warnings and there are **no management members or above on duty**, please request assistance in the [#staff-assistance](https://discord.com/channels/1188319939719856209/1283071327745609831) channel.

In the Training Centre, only the host and trainers are permitted to moderate.

***

## Disrespectful behaviour

Includes the use of slurs, negative messages/voice chat, and any form of hate against community members.

* Step 1: Issue an informal warning.
* Step 2: Issue a formal warning (up to 3 times).
* Step 3: Server ban the user after reaching 3 formal warnings.

## Disruptive behaviour

Involves interrupting the store's operation, which includes stealing and trolling, particularly at the EAS gate or within the store facility.

* Step 1: Issue an informal warning.
* Step 2: Issue a formal warning (up to 3 times).
* Step 3: Server ban the user after reaching 3 formal warnings.

## Inappropriate behaviour

Covers harassment or any inappropriate actions towards other customers/staffs.

* Step 1: Issue an informal warning.
* Step 2: Issue a formal warning (up to 3 times).
* Step 3: Server ban the user after reaching 3 formal warnings.

## Inappropriate clothing

Includes any clothing that contains inappropriate images, slurs, or violates [Roblox Terms of Use](https://en.help.roblox.com/hc/en-us/articles/115004647846-Roblox-Terms-of-Use).

* Step 1: Report the user using the [in-game avatar report function](https://en.help.roblox.com/hc/en-us/articles/203312410-How-to-Report-Rule-Violations).
* Step 2: Instruct them to change their clothes.
* Step 3: Issue a formal warning (up to 3 times).
* Step 4: Server ban the user after reaching 3 formal warnings.

## Spamming

Refers to sending the same message repeatedly and flooding the chat. Advertising in chatrooms will also count as such.

* Step 1: Issue an informal warning.
* Step 2: Issue a formal warning and mute the user using the `:mute [user] Spamming` command (up to 3 times)
* Step 3: Server ban the user after reaching 3 formal warnings.

## Glitching

This applies if the user has gained access to a restricted area without permission.

* Step 1: Reset the user.
* Step 2: Server ban the user if the behavior continues.

## Exploiting and Hacking

Using third-party programs to alter the gameplay of your Roblox client is considered hacking.

* Step 1: Report the user using the [in-game report function](https://en.help.roblox.com/hc/en-us/articles/203312410-How-to-Report-Rule-Violations).
* Step 2: Server ban user
* Step 3: Request game-ban in management portal

_(Notice: If you don't have admin permission and no management is active, please report it directly to the Developers or Owners by pinging them in the server. You will not face any penalties for doing so.)_

## Violating the Roblox Terms of Use

This counts as violating the [Roblox Terms of Use](https://en.help.roblox.com/hc/en-us/articles/115004647846-Roblox-Terms-of-Use).

* Report them immediately to [Roblox Support](https://www.roblox.com/support).

## Violating the Roblox Community Standards

This counts as violating the [Roblox Community Standards](https://en.help.roblox.com/hc/en-us/articles/203313410-Roblox-Community-Standards).

* Report them immediately to [Roblox Support](https://www.roblox.com/support).&#x20;

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BloxNShop Limited reserves the right to modify this moderation guide without prior notification.
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