# 5.1 | Instructions for Cashier Duty

## Instructions for using the Manual Checkout Machine

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## Open/Close the tills

Inside the tills, locate a grey panel with 2 buttons.&#x20;

Press the **Power** dark button to activate the till; the <mark style="color:red;">LED light</mark> will turn <mark style="color:red;">red</mark>, and the <mark style="color:green;">lane light</mark> will turn <mark style="color:green;">green</mark>.

The **Lane Close** sign will automatically be removed once powered on.

(Note: If you want to serve the next customer, press the **Next Customer Please!** yellow button and the light will be made.)

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FTHgQ9Uu5Pxh5gY1YPZWr%2FTills.png?alt=media&#x26;token=60cfe111-7698-404a-9825-6c3e326443d2" alt="" width="375"><figcaption></figcaption></figure></div>
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## Login

When the Manual Checkout Machine is logged off, please press **Store Login**, then scan your **Operator Barcode**.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FeYUbjlwOjBBJ3hIzofWq%2FMCO01.png?alt=media&#x26;token=15949691-2e3b-4f9d-a624-5c2533ebe574" alt="" width="375"><figcaption></figcaption></figure></div>
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## Start the Scanning Job

Here is the main screen of the Manual Payment Machine. You should instruct the customer to scan their products.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FlPXjKmwhlHrkMKT6mwFZ%2FMCO02.png?alt=media&#x26;token=ac089360-51b4-4bd5-99b8-83f9ec69c81e" alt="" width="375"><figcaption></figcaption></figure></div>
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Once the items are scanned, the screen will display the item names. After finishing the scanning process, press **Finish & Pay**.

To void the customer's transaction, press **Void Order** and click **Yes**.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FEkqrp9EKFNUaRXv3MxOO%2FMCO03.png?alt=media&#x26;token=722d1a99-1a58-402c-906a-eb304d62fe29" alt="" width="375"><figcaption></figcaption></figure></div>
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You should instruct the customer to choose the payment options and complete the process.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2F3p0NLxOuAbfVIXsnRByX%2FMCO04.png?alt=media&#x26;token=ee9bab4f-29b2-4a37-b14a-56885a14bb2e" alt="" width="375"><figcaption></figcaption></figure></div>
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Once payment is successful, the screen will show **Completed The Scanning Job**. The receipt will be automatically printed for customers. You should bid farewell to the customer after completing the payment process.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FFJbOkxmFWktwiXnFUM9o%2FMCO05.png?alt=media&#x26;token=80bc7bc4-7d2c-4b4d-a82a-55131fe7dd1c" alt="" width="375"><figcaption></figcaption></figure></div>
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## Logoff

After finishing your duty, please log off the manual checkout machine and close the tills. Press **AUTH**, scan your operator barcode, and then press **Close Lane**.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FdCJkPsXUv7skRKUSF9Yl%2FMCO06.png?alt=media&#x26;token=c529c915-148a-4d85-9aad-ab0dbfcdb16c" alt="" width="375"><figcaption></figcaption></figure></div>
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***

## Instructions for Voiding an Order at the Self-Service Checkout

When the customer requests to clear all items / No one is operating the Self-Service Checkouts, press the **Void Order** button.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FL88qX9P9Xv3QzOggtjOT%2FSCO01.png?alt=media&#x26;token=6bc3bc37-aa86-4cbd-a933-7787ee2a7797" alt="" width="375"><figcaption></figcaption></figure></div>

***

## Instructions for Responding to the Monitoring System

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## What is Monitoring System

If the EAS Security Gate’s bell rings, it indicates that an item has been **stolen**. To respond to the monitoring system, press the “Respond” button on the keypad.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FEiedu6XsFfRpU8uWg5dv%2FBE1.png?alt=media&#x26;token=c3f46b26-4623-4ca2-9ace-033f4ddfa570" alt="" width="375"><figcaption></figcaption></figure></div>
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## Login

Scan your operator barcode located in the bottom left corner of the monitoring pad.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FfsoCbGLYiLB55fz9jppl%2FBE2.png?alt=media&#x26;token=9ef933e5-797a-44ae-a592-a556a3bc92a1" alt="" width="375"><figcaption></figcaption></figure></div>
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## Select Reason

Select the Reason Code on the keypad.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FeafypwPrlcz6l1l1piLH%2FBE3.png?alt=media&#x26;token=1f23e14d-9278-4fd5-a633-35fc03aa25b8" alt="" width="375"><figcaption></figcaption></figure></div>
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## Muted

The screen will display **"Event Response Complete"** after selecting the Reason Code. You have responded to the monitoring system.

<div align="left"><figure><img src="https://4218412386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbAwTuiB3RCjbOO11cTOF%2Fuploads%2FWQ7VPsxQjPZwQrDJyqDv%2FBE4.png?alt=media&#x26;token=67f857a6-723a-4139-8934-fb04de8889c9" alt="" width="375"><figcaption></figcaption></figure></div>
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